LCM Warranty

...in the thread business
over 55 years

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FREEBIES!

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Send an email to
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and that's all there is to it!

1. "Why did I get charged twice?"

Please call your company to verify that you were charged twice.

(You will be told "No, you weren't charged twice. Your statement reads as follows... on
such and such date, your account received an AUTHORIZATION.... on such and such
date Long Creek Mills used their authorization to send the charge through. Your
account was charged once.")

Long Creek Mills doesn't have the ability to send a charge through twice, we built a
protection into our site that automatically keeps this from happening. ALL companies
(and notice I did say ALL) record your charges this way. You will see the date and time
the AUTHORIZATION came through and then the date and time the charge came
through.

But, don't take our word for it, call your company.

(You wouldn't believe the number of angry letters we get accusing us of
doing something we didn't do?)

2. "Is there a less expensive way to ship my order?"

When you send your order through, the charge is actually not sent to your credit card
right away.

Before we send the charge through, we check to make sure your account wasn't used
fraudulently. Then we change your shipping costs accordingly. For example, the thread
wrap orders are getting about $6 taken off the shipping costs, since it only costs $1.93 to
ship those.

If you place items in your shopping cart and the shipping seems excessive, don't
worry...we'll adjust it to the actual shipping costs before it gets sent to your card. We
charge actual USPS costs + cost of the box and that's it! GGG

3. "Do I have to buy LCM thread in a set or can I order
certain colors?"

You can substitute a color we do sell on the site for one we don't have listed. For
example, Put a mini-king cone of LCM white 1000m in your shopping cart and then
leave a message that you really want a mini-king cone with a color that looks like
Christmas Green.

Or put 5 LCM king cones of black in your cart and leave a message that you really
want a LCM king cone of navy blue, red, black and 2 white.

We'll be happy to substitute the exact color you're looking for!

(Note: We are unable to make substitutions for thread in the Poly-X40 thread kits,
since those colors are already available individually.)